Contact Us
Got a question about one of our crypto poker site reviews, spotted something that needs updating, or want to flag an issue with an operator we cover? This page explains how to reach the US Poker team and what we can help with.
What we can help with
US Poker is an independent review and comparison site for online poker, with a particular focus on crypto and Bitcoin-friendly rooms such as Coinpoker, Stake and BC Poker. We're happy to hear from readers about:
- Corrections to bonus terms, rake structures, or licensing details on any review
- Questions about how a specific crypto deposit or withdrawal method works at a listed site
- Feedback on our comparison tables or ranking methodology
- Partnership or media enquiries from operators or other poker-related businesses
- General questions about how we research and score real money poker sites
We are a review and comparison publisher, not a poker operator. We cannot access, manage, or resolve issues with your account at any poker site, and we cannot process deposits, withdrawals or bonus claims on anyone's behalf.
What we can't help with
Because we don't operate any of the rooms we review, there are a few things that fall outside what this page can resolve:
- Account issues — login problems, verification (KYC) delays, or frozen funds need to go through the poker site's own support team, not us
- Withdrawal disputes — if a cash-out from Bovada, Ignition, Americas Card Room or any other listed site is delayed or disputed, that's a matter for that site's customer support and, where applicable, the regulator that licenses it
- Bonus disputes — playthrough and wagering requirements are set by each operator, so questions about whether a specific deposit qualifies should go to their support desk
- Legal or tax advice — we can point you toward general information, but we're not qualified to advise on your personal tax or legal situation around real money poker winnings
How our reviews stay independent
US Poker may earn a commission when readers sign up with a poker site through links on this site, including the crypto rooms featured in our rankings such as Coinpoker, Stake, Ignition and others. This commercial relationship never determines where a site ranks, what rating it receives, or whether we recommend it. Sites are scored on the same criteria regardless of whether they're an advertising partner, and any site that falls short on safety, licensing or fair treatment of players will say so plainly, commission or not.
How we assess crypto poker sites before you contact us
Before reaching out with a general question, it may be worth checking our review criteria first — many common questions are already answered there. We score crypto and Bitcoin-friendly poker rooms on:
| Factor | What we look at |
|---|---|
| Licensing & regulation | Where the operator holds a licence and what player protections apply |
| Fund security | How deposits and player balances are handled, and what segregation exists |
| Crypto deposit/withdrawal speed | Typical confirmation and cash-out times for Bitcoin and other supported coins |
| Traffic and game variety | Cash games, MTTs, Sit & Gos and Spin-style formats on offer |
| Bonus terms | Playthrough requirements, time limits, and eligibility conditions behind headline offers |
No commission arrangement moves a site up or down this list — a lower-rated site is lower-rated because of what we found when researching it, not because of the affiliate terms attached.
Responsible gambling comes first
If your message is about gambling that feels out of control — chasing losses, spending more than you can afford, or struggling to stop — please don't wait on us to reply. Contact 1-800-GAMBLER for free, confidential support, available across the US. Our Responsible Gambling page has further resources, including state-specific self-exclusion programs and links to support organizations. All real money poker carries the risk of losing money, and no site or strategy removes that risk. Every operator listed on this site requires players to be at least 21 (18 in a small number of states) — this site is not intended for anyone under that age.
Before you send a message
To help us respond usefully, it helps to include:
- Which page or review your question relates to (a link or the poker site's name)
- The specific detail you're asking about — a bonus term, a rake figure, a licensing claim, etc.
- Whether you've already contacted the poker site's own support team about the issue
We read every message but can't guarantee a reply to every one, particularly account-specific queries that belong with the operator itself. For background on who runs this site and how we work, see our About Us page, and our Terms and Conditions set out the full detail on how the site operates, including our affiliate disclosures.